By accepting goods delivered by URBAN-E either by delivery or collection, you hereby accept, understand and acknowledge URBAN-E’s Terms and Conditions and Return Policy.

 

 Terms and Conditions:

  1. Urban Enterprises (Pty) Ltd E shall hereinafter be referred to at URBAN-E.
  2. The customer shall be referred to as the PURCHASER.
  3. The ownership of the goods sold/supplied by URBAN-E to the PURCHASER shall remain with URBAN-E until such time as the full agreed purchase price in respect of the goods has been paid in full by the PURCHASER.
  4. Any and all risk of loss or damage to the goods shall pass from URBAN-E to the PURCHASER on delivery of the goods to the PURCHASER and/or collection of the good by the PURCHASER or PURCHASER’s appointed representative.
  5. The goods sold and delivered to the PURCHASER shall not be returnable and/or refundable. However, it will be at the sole discretion of URBAN-E whether to accept the returned goods and grant a credit note in that regard.
  6. Should URBAN-E accept the return of the goods and grant a credit note, a handling fee of 15% of the invoice price in respect of the goods shall be charged upon return of the goods.
  7. Should the PURCHASER’s premises be leased, the PURCHASER shall inform the landlord in writing that the goods being stored on the PURCHASER’s premises are not subject to the landlord’s hypothee and that ownership of the goods vests with URBAN-E.
  8. Payment is to be made by the required date as agreed upon.
  9. The PURCHASER shall not withhold, defer, set off or make any deduction of an amount due to URBAN-E under any circumstances, except where the PURCHASER is able to obtain the prior written consent of URBAN-E for the PURCHASER to do so.
  10. The PURCHASER will be responsible to pay for any bank charges incurred by URBAN-E as a result of failed payments by the PURCHASER.
  11. If the PURCHASER does not pay their account and/or outstanding amount due on time, a penalty fee at the prime rate plus 2% may be charged by URBAN-E in respect of any amounts owing for goods purchased. URBAN-E may elect to waive the default interest charge at its sole discretion.

 

Return Policy:

  1. Goods correctly supplied as per order instruction either verbally or written constitute a confirmed order and a lawful delivery of the goods in question. All confirmed orders supplied will automatically incur a 15% handling charge if cancelled or returned by the PURCHASER/customer.
  2. Goods returned for credit must be pre-authorised and received by URBAN-E within a period of 10 (ten) working days from date of receipt.
  3. No returns will be accepted for credit after 10 (ten) working days from the date of receipt.
  4. Goods returned to URBAN-E must be accompanied with the PURCHASER’s written return request and URBAN-E’s written pre-authorisation confirmation and the original or clear copy of the URBAN-E invoice.
  5. All returns are subject to inspection and acceptance by URBAN-E.
  6. Goods returned for credit must be in a re-saleable condition. Packaging of items must be original and in a condition suitable for re-selling.
  7. Refunds and rebates in respect of any return made for good will be limited to “merchandise credit only”. Handling charges will be deducted from any credit note requested by the PURCHASER to URBAN-E.
  8. All promotional items are non-refundable.
  9. All claims for damages and short supply must be received and acknowledged by URBAN-E within 3 (three) days of receipt. No claim for damage and short supply will be accepted after 3 (three) days.
  10. Damage returns must be clearly marked so it can be easily identified.
  11. URBAN-E will not, under any circumstances, be responsible for any damages of whatsoever nature including consequential damages in respect of any item returned.
  12. No agreement varying, adding to, deleting from or cancelling any of the terms contained in this policy and any waiver of any right contained herein, shall be effective unless reduced to writing and signed and approved by URBAN-E.